Frequently Asked Questions
Everything you need to know about your home improvement journey.
How long does shipping take for heavy tools?
Standard shipping typically takes 3-5 business days. For oversized items or heavy machinery, delivery may take 7-10 business days depending on your location.
What is your return policy for open products?
We offer a 30-day return policy. Items must be in their original packaging and in resalable condition. Please note that used power tools may be subject to a restocking fee.
Do you offer warranties on power equipment?
Yes, all power equipment sold through Timothy’s Toolbox includes a standard one-year manufacturer warranty. Extended protection plans are available at checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm for larger home improvement projects.
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for industry professionals and bulk orders. Please contact our support team to set up a Pro Account.